Program Manager

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Graduate School USA is a recognized leader in professional development and training, empowering adult learners with the tools they need to achieve their personal and professional career goals with a rich history that spans almost a century. We offer a range of programs and services designed to serve the needs of organizations and individuals in both government and the private sector. 

Graduate School USA is currently seeking a Program Manager to support the Federal HR Curriculum and work closely with Business Development, Proposal Office, Marketing, Customer Service Center, and other Graduate School departments and staff to clarify customer training needs and identify, modify, or develop appropriate training programs and solutions that meet Graduate School customer needs. 


  • Consult with Business Development (BD) and client agency officials to conduct a preliminary organizational training needs assessment.  Determine what customization, if any, is needed HR open enrollment (OE) courses based upon the client agency’s training needs, goals, and drivers.  When necessary directly assist in the customization.                                                                              
  • Solicit and select instructors for Open Enrollment courses and offsite (OS) contract courses based upon the client agency’s needs and the instructors’ degree of expertise, availability, and any other pertinent factors.  Recommend, review, and draft ongoing and one-time marketing messages, including targeted messages to Federal Chief Human Capital Officers (CHCOs), Human Resource Officers (HROs), and Chief Learning Officers (CLOs), based upon current and trending topics in the Federal HR community. Participate in marketing efforts, such as Podcasts, as needed.  Observe/audit instructors and complete required assessments, identify discrepancies, and recommend actions.                                                         
  • Conduct ongoing “environmental scanning” for changes in Federal civil service laws, rules, regulations, and policies resulting from legislation, Executive Orders, Office of Personnel Management (OPM) issuances, Merit Systems Protection Board (MSPB) rulings, Office of Government Ethics (OGE) notices, Federal Labor Relations Authority (FLRA) rulings, etc. to assess impact on HR course material and determine needed changes and updates. Propose possible new HR course offerings to address new issues, challenges, and gaps in Federal HR training.  Also, performs benchmarking of competitor HR offerings.  Directs course development projects for new/updated courses using SMEs.                                                
  • Evaluate instructor resumes for a good “fit” for HR courses, interview candidates, and prepare in-take paperwork for on boarding new instructors.                       
  • In coordination with Training Management (TM) and the HR CD, makes go/no go decisions for OE classes and schedule classes accordingly.                                                                                  
  • Prepare task orders and course code requests as needed.                              
  • Analyze student feedback information and take follow up action regarding instructor effectiveness, course revisions, etc.                      
  • Instruct HR classes as needed and/or on call.
  • Supports compliance with ACCET accreditation standards 


  • In-depth knowledge of Federal HR programs, policies, processes, functions, and disciplines in order to conduct preliminary organizational training needs assessments and propose course solutions to meet agency client training needs, goals, and drivers.
  • Expert knowledge in at least one Federal HR discipline/function; e.g. staffing, classification, employee relations, labor relations, benefits administration, personnel/payroll processing, personnel security, etc. in order to advise on the technical skills acquired through various HR courses.
  • General knowledge of Federal HR community culture issues and challenges in order to stay current with new and trending issues and changes which may impact HR course revisions/updates and offer potential new offerings.
  • Ability to instruct a class in order to address instructor shortages and be able to make recommendations for continuous improvement of instructor(s) when auditing/observing them.
  • Skill in consulting in order to explain issues, identify challenges, offer options, and make recommendations regarding HR coursework for client agencies and internal GSUSA departments.
  • Ability to be creative in identifying, drafting, and requesting marketing messages and vehicles for current and trending Federal HR topics in order to ensure that marketing messages are topical, timely, and resonate with potential students—the Federal HR community.
  • Ability to analyze data in order to make go/no class decisions, evaluate instructor resumes to determine selection, and review student feedback to take proper follow up action.
  • Ability to coordinate joint efforts among multiple GSUSA functions, especially BD, Marketing, Faculty Liaison (FL), and Training Management in order to achieve effective, efficient, and seamless results.
  • Ability to address instructors’ issues and gain their assistance when needed in order to accomplish effective and timely course customization and to ensure class coverage. 


  • A minimum of 5 years recent experience in a Federal Human Capital/Human Resource position(s).
  • A minimum of three years recent experience performing as a manager or specialist in at least one Federal HR function; e.g. staffing, classification, employee relations, labor relations, benefits administration, personnel/payroll processing, training and development, etc.
  • Experience in a position which required some training/instruction duties and responsibilities.
  • BA Degree in any academic discipline.
  • A minimum of one-year recent experience in a managerial or executive position in a Federal HR function.
  • BA or MA Degree in human resources management, training and development, or marketing.
  • Experience instructing at a college/university or other adult learning institution.
  • Additional Federal experience related to Human Capital/Human Resource; e.g. EEO, Diversity/Inclusion, Workforce Analysis and Planning, Strategic HR Planning, HR consulting, Recruitment, Competency Assessment, etc. 


Interested applicants must submit a resume and cover letter for consideration.

Graduate School USA is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Location: Staff in Washington, DC
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