Virtual Classroom Assistant - Part Time/Temporary

Washington, DC

Job Summary:

Graduate School USA, located in Washington, DC is an active learning community with a rich history that spans more than nine decades.  Our range of programs and services includes continuing education, career development, and certificate programs – all designed to service the needs of organizations and individuals in both governmental and the private sector.

The part-time (temporary) Virtual Classroom Assistant supports the instructor and participants in an engaging online learning environment using a variety of web conferencing.  This position will support duties related to the Virtual Instructor-Led Training (VILT) administration and delivery of training. This is a remote work environment.  Paid training will be provided.  You will be placed on-call.

Pay Rate:  $15 per Hour

Primary Duties:

  • Provide support to virtual classroom delivery of training.
  • Meet with instructors prior to the course to complete dry run sessions.
  • Provide technical support to the instructor and students as needed prior to the start and throughout the live session.
  • Assist the instructor with specific technical functions (e.g., initiating breakout rooms, loading course materials through fileshare).
  • Be available during the entire duration of the session to provide instructor and student support as needed.
  • Assist instructors with virtual classroom set-up, technical or instructional media delivery, or video.
  • Provide tier one support for troubleshooting live sessions issues (e.g., assisting students with login issues, troubleshooting audio or video issues, etc.)
  • Perform administrative support functions unique to GSUSA course delivery, for example answer student questions about course certificates or other course logistics.

Knowledge, Skills and Abilities:

  • Broad overall knowledge and experience in the use of computer, audio, and video technologies.
  • Strong customer service skills.
  • Adaptable/flexible, enjoy doing work that requires frequent shifts in direction.
  • Ability to quickly learn new distance online learning platform delivery tools and technologies and adapt to an evolving brand.
  • Adept and enthusiastic about learning new technologies and new skills.
  • Strong interpersonal and communication skills to work with both technical and non-technical personnel at all levels in the organization. 
  • Windows 10.
  • MacOS X with MacOS 10.9 or later.
  • Large or dual monitor.
  • Broadband wired or wireless internet connection.
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth.
  • A Webcam or HD Webcam - built-in or USB plug-in.

Education and Experience: 

  • High School Diploma or equivalent. 
  • Experience working with instructional delivery in classroom and distance education a plus.
  • Proficient with one or more of the following virtual platforms: Microsoft TEAMS, Zoom and/or Adobe Connect

Interested applicants must submit a resume and cover letter (please include cover letter in Resume Text section of the online application) for consideration.

Graduate School USA is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.